High Impact Supervision Learning Objectives

Management Concepts for Supervisors

  • List and define the management skills every supervisor must possess and apply to be effective.
  • Identify and understand personal strengths and weaknesses as they relate to delegation, communication, time control, decision making, directing, and the development of subordinates.
  • Identify management strategies to overcome identified weaknesses.

Flexibility and Effective Supervision

  • Identify how to handle the subordinate who is skilled but not motivated.
  • Identify the critical times a supervisor must spend with employees.

Coaching for Excellence/Dealing with the Problem Employee

  • List and define the factors that account for individual performance.
  • List and explain the steps in the Coaching for Excellence model.
  • List and explain the steps in the progressive discipline process.
  • Evaluate the performance of supervisors in dealing with problem employees via a practical activity.

Effective Motivational Strategies

  • Identify and give examples of behaviors that have been useful in making officers a willing part of organizations.
  • Identify and understand the importance of trust, commitment to excellence, and care as they relate to the motivation process.
  • Explain why it is essential to model the behavior expected from subordinates.

Problem Solving/Decision Making/Contingency Planning

  • List and explain the steps in a structured approach to identifying and solving problems.
  • List the steps in the decision analysis process.
  • List and explain the steps in contingency planning.

Performance Appraisal Issues

  • Define the need for valid and reliable measures of performance.
  • Identify common rating errors.