Management Concepts for Supervisors
- List and define the management skills every supervisor must possess and apply to be effective.
- Identify and understand personal strengths and weaknesses as they relate to delegation, communication, time control, decision making, directing, and the development of subordinates.
- Identify management strategies to overcome identified weaknesses.
Flexibility and Effective Supervision
- Identify how to handle the subordinate who is skilled but not motivated.
- Identify the critical times a supervisor must spend with employees.
Coaching for Excellence/Dealing with the Problem Employee
- List and define the factors that account for individual performance.
- List and explain the steps in the Coaching for Excellence model.
- List and explain the steps in the progressive discipline process.
- Evaluate the performance of supervisors in dealing with problem employees via a practical activity.
Effective Motivational Strategies
- Identify and give examples of behaviors that have been useful in making officers a willing part of organizations.
- Identify and understand the importance of trust, commitment to excellence, and care as they relate to the motivation process.
- Explain why it is essential to model the behavior expected from subordinates.
Problem Solving/Decision Making/Contingency Planning
- List and explain the steps in a structured approach to identifying and solving problems.
- List the steps in the decision analysis process.
- List and explain the steps in contingency planning.
Performance Appraisal Issues
- Define the need for valid and reliable measures of performance.
- Identify common rating errors.