As part of Penn State’s efforts to maintain public health and safety in the face of the COVID-19 outbreak, all in-person, University-sponsored events through June 30 will be canceled and updated as necessary. This includes all Criminal Justice Professional Training courses and the Pennsylvania Sheriff and Deputy Sheriff Training Program. For questions, please contact us at For the latest updates and information, visit:

High Impact Supervision Learning Objectives

Management Concepts for Supervisors

  • List and define the management skills every supervisor must possess and apply to be effective.
  • Identify and understand personal strengths and weaknesses as they relate to delegation, communication, time control, decision making, directing, and the development of subordinates.
  • Identify management strategies to overcome identified weaknesses.

Flexibility and Effective Supervision

  • Identify how to handle the subordinate who is skilled but not motivated.
  • Identify the critical times a supervisor must spend with employees.

Coaching for Excellence/Dealing with the Problem Employee

  • List and define the factors that account for individual performance.
  • List and explain the steps in the Coaching for Excellence model.
  • List and explain the steps in the progressive discipline process.
  • Evaluate the performance of supervisors in dealing with problem employees via a practical activity.

Effective Motivational Strategies

  • Identify and give examples of behaviors that have been useful in making officers a willing part of organizations.
  • Identify and understand the importance of trust, commitment to excellence, and care as they relate to the motivation process.
  • Explain why it is essential to model the behavior expected from subordinates.

Problem Solving/Decision Making/Contingency Planning

  • List and explain the steps in a structured approach to identifying and solving problems.
  • List the steps in the decision analysis process.
  • List and explain the steps in contingency planning.

Performance Appraisal Issues

  • Define the need for valid and reliable measures of performance.
  • Identify common rating errors.